House of Vitthal ships handcrafted Indian ethnic wear and accessories to customers according to the shipping options available at checkout.

1. Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

Processing times may vary depending on product availability and order requirements.

2. Shipping Address

Customers are responsible for providing accurate and complete shipping information while placing an order.

House of Vitthal shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

3. Delivery Timelines

Delivery timelines may vary depending on the delivery location, shipping provider, product availability, and circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, where any, will be displayed during checkout or communicated before order confirmation.

5. Tracking

Where tracking information is available, customers may receive tracking details after the order has been dispatched.

6. Delivery Delays

Delivery may be delayed due to circumstances such as weather conditions, transportation issues, courier delays, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

7. Failed Delivery

If a delivery attempt fails because of an incorrect address, unavailable recipient, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where applicable.

8. International Shipping

International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, or other charges imposed by the destination country.

9. Delivery Confirmation

Customers should inspect the package at the time of delivery and report any visible damage or tampering as soon as possible.

10. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, you must record an uninterrupted unboxing video showing the sealed package and the damage.

Contact us as soon as possible with your order number and the unboxing video so that our team can review the issue.

Claims with only photographs will not be accepted.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us promptly with your order details.

You must provide an uninterrupted unboxing video showing the sealed package being opened and its contents.

Our team will review the video and provide an appropriate resolution.

Claims without video proof will not be eligible for replacement or return.

12. Contact for Shipping Issues

For shipping-related concerns, please contact us with your order details and relevant supporting information.

Email: houseofvitthalofficial@gmail.com