At House of Vitthal (operated under Nimish Dilip Surve HUF), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

We may collect personal information that you provide when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

This may include information such as your name, contact details, billing and shipping information, and other information necessary to process your order.

2. How We Use Your Information

We use your personal information for purposes including:

• Processing and fulfilling your orders.
• Communicating with you regarding your orders.
• Providing customer support.
• Processing payments and deliveries.
• Complying with applicable legal and statutory requirements.
• Improving our website and customer experience.

3. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

4. Sharing of Information

Your information may be shared with service providers and partners where necessary to process orders, payments, shipping, customer support, or comply with legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, user experience, and services.

6. Marketing Communications

Where applicable, we may use your contact information to communicate with you about our products, offers, or services, subject to applicable consent requirements.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Processing transactions and fulfilling orders.
• Complying with statutory and tax obligations under Indian law (e.g., maintaining sales records for up to 7 years).
• Resolving disputes and enforcing legal agreements.

When personal data is no longer required, it is securely deleted or anonymized.

8. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, communication, or other website functionality. Such services may process information according to their respective privacy policies.

9. Your Privacy Rights

Depending on applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal information:

• Right to Access & Correction: Request details or corrections of the personal data we hold about you.
• Right to Erasure: Request the deletion of your personal data where retention is no longer legally required.
• Right to Withdraw Consent: Easily withdraw your consent for marketing or data processing by contacting us.
• Right to Nominate: Appoint another individual to exercise your privacy rights on your behalf in the event of death or incapacity.
• Grievance Redressal: Raise concerns or complaints regarding your data directly with us.

To exercise any of these rights, please reach out to us using the contact details provided below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us & Grievance Redressal

If you have questions, concerns, or wish to exercise your privacy rights under applicable law, please contact our designated Grievance Officer:

• Entity Name: Nimish Dilip Surve HUF
• Grievance Officer: Aaditya Surve
• Email: houseofvitthalofficial@gmail.com
• Address: Mumbai, Maharashtra, India

We will acknowledge your grievance or request within 7 business days and aim to resolve it within 30 days of receipt.