1. About House of Vitthal

House of Vitthal is an Indian ethnic-wear brand offering handcrafted clothing and accessories, operated under Nimish Dilip Surve HUF.

These Terms & Conditions apply to all visitors, customers, and users of our website. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.

2. Use of Our Website

By using this website, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

You agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.

3. Products

House of Vitthal offers handcrafted Indian ethnic wear and accessories. Product images, colours, patterns, textures, and finishes may vary slightly from what is displayed online due to photography, lighting, screens, and the handcrafted nature of the products.

4. Orders

An order placed through the website is subject to acceptance and availability.

We reserve the right to cancel or refuse an order where necessary, including in situations involving product availability, pricing errors, or other circumstances affecting the order.

5. Pricing

All prices are inclusive of applicable taxes unless explicitly stated otherwise during checkout.

Prices may be changed from time to time without prior notice.

6. Payments

Customers are required to complete payment through the payment methods made available on the website.

7. Shipping

Orders will be shipped according to our Shipping Policy. Delivery timelines may vary depending on the destination, shipping provider, and circumstances beyond our control.

8. Product Availability

Products are subject to availability. If an ordered product becomes unavailable, we may contact you regarding the order and applicable resolution.

9. Intellectual Property

All website content, including text, images, logos, graphics, designs, product descriptions, and other materials, belongs to or is used by House of Vitthal and may not be reproduced, copied, distributed, or used without appropriate authorization.

10. User Conduct

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

11. Product Information

We make reasonable efforts to ensure that product information, descriptions, images, and pricing displayed on the website are accurate. However, minor variations may occur.

12. Website Availability

We do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

13. Third-Party Services

The website may use third-party services such as payment gateways, shipping providers, analytics services, and other service providers. Their services may be governed by their own terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, House of Vitthal shall not be responsible for losses arising from circumstances beyond its reasonable control, including delivery delays, technical failures, or third-party service interruptions.

15. Returns & Exchanges

Returns and exchanges are governed by our separate Return & Refund Policy. Customers are required to comply with the conditions and procedures stated in that policy.

16. Shipping Issues

Issues relating to damaged packages, missing products, incorrect products, or delivery should be reported according to our Shipping Policy and Return & Refund Policy.

17. Cancellation

Order cancellation, where available, shall be subject to the applicable order status and our policies.

18. Changes to These Terms

House of Vitthal reserves the right to update these Terms & Conditions from time to time. Updated terms will be published on this page.

19. Acceptance of Terms

By using our website or purchasing products through it, you acknowledge that you have read and agreed to these Terms & Conditions.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these terms, the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

21. Grievance Redressal & Contact Us

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or complaints regarding our products or services, please reach out to our designated Grievance Officer:

• Entity Name: Nimish Dilip Surve HUF
• Grievance Officer: Aaditya Surve
• Email: houseofvitthalofficial@gmail.com
• Phone: 9820939300
• Address: Mumbai, Maharashtra, India

We will acknowledge your grievance or request within 7 business days and aim to resolve it within 30 days of receipt.